FAQ Parents

FAQ Parents2024-02-07T13:16:00+00:00

Questions about subscriptions

Example subscriptions2023-09-12T13:53:40+00:00

You take out a regular babysitting service every Monday and Tuesday. We ensure that there is always a Nanny on these days, we strive for as much continuity as possible. The costs for this VAST Subscription are €13.95 x the number of Mondays and Tuesdays in that month. If the month has 4 Mondays and 4 Tuesdays, this is 8x €13.95 = €111.60 for this month.
You take out a regular babysitting service every Wednesday. We ensure that there is always a Nanny on this day; we strive for as much continuity as possible. For this VAST subscription, the costs are €13.95 x the number of Wednesdays in the month. If the month has 4 Wednesdays then it is 4x €13.95 for this month = €55.80

The VAST subscription is continuous, if the fixed day is not needed or you do not want a replacement, this will be converted into a credit. This credit can be used for an additional application for another two months.

The FLEX subscription is for families who want to employ a Nanny occasionally, for example one day and/or one evening per month. With this subscription you can make unlimited requests at any time of the day.

Subscription costs of €14.95 are billed per month. One babysitting service can be purchased and for each additional babysitting service the mediation costs are €14.95.

If no babysitting service is purchased, the costs of €14.95 continue, this babysitting service cannot be carried over to the next month.

What is the notice period for the FLEX and VAST subscription?2023-07-27T12:24:47+00:00

A one-month notice period applies to the FLEX subscription and must be canceled before 1ste of the month – by email to info@amsternannies.nl be cancelled.

A month's notice period applies to the VAST subscription and must be canceled before 1ste of the month – by email to info@amsternannies.nl be cancelled.

Can I request additional services with both subscriptions?2023-09-12T13:55:11+00:00

Yes, it is possible to request an extra (mid) day or evening in addition to the regular babysitting services. The mediation costs are €13.95 per additional babysitting service, in addition to the costs of your VAST subscription. There is no maximum purchase amount for this.

With the FLEX subscription you can purchase unlimited items and the mediation costs per additional babysitting service are €14.95. At the end of the month you will receive an invoice with the total number of babysitting services that have been purchased.

I have a VAST subscription, but we are going on holiday. What's up with that?2023-07-27T13:02:28+00:00

The costs for the VAST subscription continue, even during a holiday. The days that you do not need a Nanny become a credit with Amsternannies. This credit remains valid for two months. This credit can be used for an extra day or evening, in addition to your regular days.

Can I also request a Nanny at Amsternannies at the last minute?2023-07-27T13:01:22+00:00

Yes, this is possible.

If the request for a babysitting service is made less than 48 hours in advance, or on Friday after 12 noon before the weekend or the following Monday, the last minute rate applies. The mediation costs to Amsternannies are €19.95 per service.


Can we cancel a scheduled babysitting service?2023-09-12T13:41:40+00:00

Yes, an additional request for the VAST subscription or FLEX subscription can be canceled free of charge 72 hours prior to the babysitting service.

If a Nanny has already been proposed, costs will be charged if the babysitting service is canceled less than 72 hours prior to the babysitting service: The Nanny will be paid for 3 hours and the mediation costs will be charged to Amsternannies.

Do you also arrange a replacement when the Nanny is no longer available?2023-09-12T13:47:24+00:00

Yes, if the nanny is no longer available, we will provide a new nanny who can babysit on the fixed day.

We expect Nannies who take a fixed day to complete the period that has been promised. The Nannies also have a notice period, of course we try to arrange a good solution for both the Nanny and the family as quickly as possible.

We also arrange a replacement if the scheduled Nanny is ill or goes on holiday. The Nanny reports to us and we - in consultation with you - propose a replacement Nanny.

Questions about payment

Does the nanny get paid a minimum number of hours per babysitting service?2023-07-13T12:47:41+00:00

Yes, the Nanny is paid at least three hours per babysitting service.

What is the Nanny's hourly rate?2023-09-12T13:49:11+00:00

Nannies hourly rates
-hourly rate during the day for 1 child €11.00
-hourly rate during the day for 2 or 3 children €12.00
-hourly rate during the day for 4 children €13.50
-hourly rate in the evenings (after 7 p.m.) remains €9.50 - regardless of the number of children.

Hourly rate Premium Nannies €15.00 per hour, regardless of the number of children (up to 4 children)

The Nanny works via the Home Services Scheme, which means that you can pay the Nanny immediately at the end of the babysitting service. This can be done in cash or by bank transfer, most Nannies will send a payment request after the babysitting service. The Nanny is responsible for filing income taxes.

Are Amsternannies' babysitting services eligible for Childcare Allowance?2023-07-13T12:44:41+00:00

No, childcare allowance cannot be claimed for the services of Amsternannies.

What are the costs for Amsternannies?2023-07-13T12:39:24+00:00

The rates depend on several factors; which service exactly you want to purchase, the number of children, which Nanny, etc. Look at the overview of your specific service and if it is unclear, please let us know.

Questions about babysitting services

Can the Nanny also take the children to clubs?2023-09-12T13:44:17+00:00

Yes, the Nanny can also take the children to clubs, possibly by cargo bike or car. At the family's request, we select a Nanny with cargo bike experience or a driver's license and a lot of driving experience.

The Nanny uses the family's cargo bike and/or car. The Nannies will be sensible and careful with use, but lending is at the risk of the parents.

Does the Nanny also do light housework?2023-09-12T13:44:44+00:00

Yes, the Nanny is happy to help. This means that she can do the shopping, cook, fold laundry and she ensures that the house is tidy at the end of the day. During the intake interview we would like to discuss with you what additional tasks the Nanny can take on, so that the Nanny knows what is expected of her. Of course, caring for the children always comes first.

Does Amsternannies only work in Amsterdam?2023-07-28T11:46:24+00:00

Yes, Amsternannies mediates between Nannies and families who mainly live in Amsterdam.
Do you live near Amsterdam and are you curious whether we can help you? Please contact us and we will be happy to look at the possibilities.

Can the Nanny also sleep over?2023-07-13T12:59:21+00:00

Yes, the Nanny can also be deployed during the night or for a whole weekend. Different rates apply for this request, please email us for more information.

How long does a nanny stay with a family on average?2023-07-28T11:56:50+00:00

We work with different types of Nannies and depending on the type of Nanny she is available from a week to a year or longer.

The majority of our Nannies are following a course at HBO or WO level, their availability depends on the study schedule. Some Nannies stay for a year to babysit for a family, other Nannies for 2 to 3 months.
We also work with Nannies who have already finished their studies and are full-time babysitters or babysitters in addition to another job or self-employed basis. These Nannies are often available for a longer period of time and/or can clearly indicate the available period in advance.

Naturally, we strive for as much continuity as possible for each family.

Is there a waiting list for families at Amsternannies?2023-07-28T11:50:34+00:00

No, we do not work with a waiting list. We assess per application from when we expect we can help and we discuss this immediately with the family that registers.

If you want to deploy a Nanny on a fixed day, it is best to contact us two months in advance. There is no waiting list for flexible babysitting services and we can always help immediately. After you have registered, we will schedule an intake interview. We create a personal family profile and look for the ideal match!

Can the Nanny also babysit in the morning hours (before school or daycare)?2023-07-28T11:48:14+00:00

Yes, this is possible. The Nanny can also get up with the children, have breakfast and take them to school or daycare.

The Nannies are paid at least 3 hours per babysitting service. Contact us and ask about the possibilities.

What does the Amsternannies selection process look like?2023-09-12T13:46:13+00:00

90% from our Nannies comes to us via via. They register with us based on a reference from a current Nanny or family. She is then invited to the job interview and her experience is tested and discussed. At least two references are called per Nanny. Extra attention is paid to experience with children under the age of two. All Nannies can take a first aid course at Amsternannies and Premium Nannies also follow the Nanny Academy.

Plan an intake right away!

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